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Retail Sales Associate Job Description

Retail Sales Associate Job Description

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Retail Sales Associate Job Description:

A Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions, and providing product information. Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, addressing customer complaints, assisting in the display of merchandise, or organizing the selling floor and stock areas.

A Retail Sale Associate must process payments by totalling purchases; operating cash registers and financial transactions, processing checks, cash, and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. The retail sales assistant maintains a professional attitude with sincerity and enthusiasm reflecting the store's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Sales associates must stay current with promotional events and sales.

Retail Sales Associate Job Responsibility:

  • Serves customers by helping them select products.

  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.

  • Greets and receives customers in a welcoming manner.

  • Responds to customers’ questions.

  • Directs customers by escorting them to racks and counters.

  • Provides outstanding customer service.

  • Documents sales by creating or updating customer profile records.

  • Manages financial transactions.

  • Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.

  • Alerts management of potential security issues.

  • Assists with inventory, including receiving and stocking merchandise.

  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Retail Sales Associate Job Requirements:

  • 2+ years’ retail sales experience preferred

  • High school diploma/GED required

  • High-energy, friendly personality

  • Capable of interpreting customers’ words and showing them products that meet their needs

  • Basic addition and subtraction skills

  • Willingness to become subject matter expert