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Collection Specialist

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Collection Specialist


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Collection Specialist
Job Description

Post Body

We are looking for an experienced Collection Specialist to contact clients and collect unpaid bills. You'll strike a balance between maintaining trustworthy relationships and making sure payments are made on time.

Professionalism and trustworthiness are required of our Collection Specialist. You must be able to work independently and have excellent communication and negotiation skills.

Collection Specialist
  • Accounts should be monitored to identify outstanding debts.
  • Examine historical data for each debt or bill.
  • Locate and contact clients to inquire about past-due payments.
  • Take efforts to promote timely debt payments.
  • Process payments and refunds
  • Billing and credit difficulties with customers should be resolved.
  • Account status data and collection efforts should be updated as needed.
  • Report on collection activity and the condition of accounts receivable.
Collection Specialist
  • Experience as a Collection Specialist or in a related function is required.
  • Understanding of billing and collection procedures (e.g. skip tracing)
  • Knowledge of the laws governing debt collecting (e.g. FDCPA)
  • MS Office and database skills are required.
  • Working with targets is second nature to you.
  • Patience and stress-management skills are required.
  • Communication abilities that are exceptional (written and oral)
  • Negotiation skillset
  • Skills in problem-solving
  • A high school diploma is required; an associate's or bachelor's degree is preferred.

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