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Desktop Support Engineer Job Description

Desktop Support Engineer Job Description

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Desktop Support Engineer Job Description

We are searching for a Desktop Support Engineer to give specialized help to our customers. You will help introduce, update and investigate equipment and programming frameworks.

In the event that you're PC sagacious and appreciate supporting end clients, we might want to meet you. To prevail in this job, you ought to have a critical thinking disposition alongside the capacity to give clear specialized directions. You ought to likewise be acquainted with remote investigating methods.

Eventually, you will guarantee immediate and exact client support and increment customer fulfillment.

Desktop Support Engineer Job Responsibilities

  • Address client tickets with respect to equipment, programming and systems administration
  • Walk clients through introducing applications and PC peripherals
  • Pose designated inquiries to analyze issues
  • Guide clients with straightforward, bit by bit directions
  • Lead remote investigating
  • Test elective pathways until you settle an issue
  • Modify work area applications to address client issues
  • Record specialized issues and arrangements in logs
  • Direct annoying issues to a higher degree of help workforce
  • Circle back to customers to guarantee their frameworks are useful
  • Report client criticism and potential item demands
  • Assist with making specialized documentation and manuals

Desktop Support Engineer Job Requirements

  • Demonstrated work insight as a Desktop Support Engineer, Technical Support Engineer or comparable job
  • Active involvement in Windows/Linux/Mac OS conditions
  • Working information on office computerization items and PC peripherals, similar to printers and scanners
  • Information on network security practices and against infection programs
  • Capacity to perform remote investigating and give clear directions
  • Magnificent critical thinking and performing multiple tasks abilities
  • Client situated disposition
  • BSc in Computer Science or pertinent field