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IT help desk job description

IT help desk job description

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IT help desk job description

We are searching for an able Help work area specialist to give quick and valuable specialized help on PC frameworks. You will answer questions on essential specialized issues and proposition counsel to address them.

A magnificent Help work area specialist should have great specialized information and have the option to impart successfully to comprehend the issue and clarify its answer. They should likewise be client arranged and patient to manage troublesome clients.

The objective is to make an incentive for customers that will assist with protecting the organization's standing and business.

IT help desk job responsibilities

  • Fill in as the principal resource for clients looking for specialized help via telephone or email
  • Perform remote investigating through symptomatic methods and appropriate inquiries
  • Decide the best arrangement dependent on the issue and subtleties given by clients
  • Walk the client through the critical thinking process
  • Direct irritating issues to a higher degree of help staff
  • Give exact data on IT items or administrations
  • Record occasions and issues and their goal in logs
  • Follow-up and update client status and data
  • Pass on any criticism or ideas by clients to the suitable inside group
  • Distinguish and propose potential enhancements for systems


IT help desk job requirements

  • Demonstrated insight as an assistance work area professional or other client service job
  • Well informed with working information on office mechanization items, data sets and controller
  • Great comprehension of PC frameworks, cell phones and other tech items
  • Capacity to analyze and resolve fundamental specialized issues
  • Capability in English
  • Phenomenal relational abilities
  • Client situated and cool-tempered
  • BSc/BA in IT, Computer Science or applicable field