6 Ways to Build a Customer-Centric Culture

Organizations have been trying to adopt a customer-centric culture for nearly 20 years now. But the CMO Council researched and reported that “only 14 percent of marketers say that customer-centricity is an official mark of their companies, and only 11 percent believe their customers would agree with that characterization.” Why do so many organizations struggle […]

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The value of an engaged and effective company culture can’t be overstated, especially in today’s competitive recruiting environment. Ninety-four percent of executives and 88% of employees believe a distinct workplace culture is crucial to business success, according to recent findings from Deloitte. Yet only 19% of executives surveyed by Deloitte think their company has the […]

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when people say they dread going into work on Monday morning, it’s because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but […]

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“Culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.”Lou Gerstner. Company culture is the backbone of every organization. It can make or break the company. It is the collective image of the company- what […]

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An employee-centric strategy is committed to putting the experience of employees first – with the goal of expanding employee-strategy collaboration. This includes setting up which substance and correspondence channels employees like, and thus, which will be best in driving employee investment. By tuning in to the requirements and inclinations of employees and giving these needs […]

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Making a business sway is an essential objective for any HR head. Utilizing people analytics to improve understanding about the workers and thusly utilizing the assets accessible within reach is the most essential part of turning into the pioneers of tomorrow. The continually changing scene of work is making a requirement for HR pioneers to […]

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A brand is defined by the customer’s experience. The experience is delivered by the employees. Shep Hyken Needless to say, employee experience is of supreme importance! Advanced work environment and employee experience (EX) experts are inclining to the act of “people analytics” to become familiar with how their employees work, much like how advertisers use […]

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The graph above showcases the future the world is moving towards. I have chosen 3 words in particular for this graph. People Analytics, HR Analytics, and Employee Experience. If you’re wondering what is this future that I’m talking about, you’re in the same place I started when I began to learn about this. The above […]

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Big data has been gaining increasing importance lately in the world of business, with the capability of providing truly groundbreaking benefits as long as an organization knows how it intends to use that data to generate insights. In the case of a human resources department, using big data alongside workforce analytics can offer the company […]

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If you haven’t seen it in the news, after its stock price broke the $800 barrier last month, Google moved into the No. 3 position among the most valuable firms in the world, people analytics being one of the major reasons. Google is clearly the youngest firm among the leaders; it has surprisingly been less […]

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