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HR Insights & Analytics
HR chatbots : Improving employee experience
Deepak Nachnani
August 26, 2021
3
mins

Won’t it be wonderful to have HR available to all your employees and candidates 24 hours a day to answer any question? That's possible with HR chatbots.

Conversational intelligence is here, incorporated in a chatbot. The world has shrunk and our workload has increased exponentially. We are constantly connected to all the information that we need on any subject at any given point in time via a smart / mobile phone with data service which is now as ubiquitous as bottled water.

Except for information that is relevant to me in my job.


Your employees and candidates are your customers


HR chatbots - Improving employee experience faster than ever | peopleHum

Did you know that 69% of consumers would prefer talking to a chatbot rather than wait in line to be connected and have their questions answered by humans?

Only 34% of the organizations are evaluating chatbots for customer service and HR.

We suffer the availability of a few resources to answer all our questions. We muddle through arcane apps to find the information that we need. Most of us give up leading to a horrendous employee experience. We are limited by waking and working time of others to respond. We have SLA’s that have lost meaning in today’s shrunken world.

Therefore, we endure.


How about changing this completely with HR chatbots?

Providing information to people that depend on you at the time they seek the information, at the speed they would expect, the intelligence that they would demand crisply. And make it all self service.

It’s possible now with a chatbot. An intelligent agent that does not take a break, learns from the interactions to build intelligence, is always available, and can provide any response to a query or look up data for an authenticate inquiry crisply in a pinpoint fashion.

All of this with conversational intelligence. AI bots are now mature enough to do so across the employee and candidate spectrum. No more searching through menus, reading through incomplete FAQs, browsing through documents to find the information you need in a hurry.

No more enduring the old way.


Welcome the new way to interact with technology

HR and tech teams have been feeding computers data for a couple of decades and now computers are really getting ready to serve us.

The roles have changed. So should we. This has been no more than data in and out that legacy platforms support. New age technology is aligned much better to serve intelligently. Take over all the mundane tasks of information search and retrieval, speaking out.

We will explore different use cases that a chatbot can fulfil in this series and how the power combination of chatbots, robotic process automation and conversational interfaces can make our lives easier. Much easier. Stay tuned.

For more on HR chatbots and technology, please visit peopleHum and know something you didn't know before!

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Comments

A very inspiring list. Thanks for putting this together

Sneha

October 25, 2021

This is such a great list of women leaders! More power to you all

Vanessa

October 25, 2021