Job Description Templates

>

Guest Relation Officer

Post this optimized

Guest Relation Officer

Job

or customize it as you see fit

peopleHum hero button section curve image

Title

Guest Relation Officer

Job Description

Post Body

We are looking for a Guest Relations Officer to provide excellent customer service to our hotel's guests. You will be responsible for managing our Front Desk Department and providing exceptional customer service to our guests as a Guest Relations Officer. You should communicate well with our guests and make their stay at our hotel more enjoyable.

Guest Relation Officer

Responsibilities

  • Review guest arrival lists to offer a warm greeting.  
  • Attend to distinguished visitors (such as VIPs) and respond to their questions.  
  • Assist with the preparation of welcome folders with material (e.g. room service menus, area descriptions)  
  • Promote services and provide information about amenities, the neighbourhood, and venues.  
  • Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements, taking messages)  
  • Address customer complaints and, if necessary, escalate to the Guest Relations Manager. Log information in the logbook on a daily basis.
  • Assure that health and quality standards are met.

Guest Relation Officer

Requirements

  • A bachelor's degree in hospitality management or another related discipline is required.  
  • 2+ years of experience working as a Guest Relations Officer, Hotel Manager, or other related position.  
  • A professional certification in hotel management may be preferred.
  • Should be a customer-focused person with a thorough understanding of the hospitality industry's standards.  
  • Excellent communication abilities, both written and oral.  
  • Outstanding interpersonal and organisational skills.  
  • Excellent time management abilities.
Communcation

Step 2:

Start your free trial today!

This organization name already exists!

You are an existing user, please sign in

Please enter a valid email id

Email field can not be empty!

This domain name already exists!

By submitting the form, you agree to our Terms and Conditions

Or post using

Office 365

Google

Slack

Thank You!

Verify your email

One last step! An email has just been sent to you from peopleHum. Please click on the link in that email to verify your account.
Oops! Something went wrong while submitting the form.

What happens next?

Step 3
POST ACROSS JOB BOARDS
After you create your account, we'll generate shareable links that you can use to publish across top job boards & social channels.
Step 4
SOURCE, EVALUATE & HIRE
Source candidates, contact applicants, schedule interviews, share feedback and find the right talent.

Frequently Asked Questions

Where can I post jobs for free?

Using peopleHum's free trial account, you can post your job ad for free to multiple job boards including Indeed, LinkedIn, Google, Glassdoor, Facebook and more for 14 days.

When do I have to pay for my job?

You can try peopleHum for free for 14 days. After 14 days, the links to your job openings will expire, but you’ll still be able to access your peopleHum account to see all of the candidates who applied. If you want to keep your job live, you can get in touch with us here.

Why is peopleHum better than other job posting tools?

peopleHum allows you to share your job links to multiple job boards! Once candidates are rolling in, peopleHum provides you with all of the advanced tools you need to screen, schedule, evaluate and select the best candidate for your job.

Schedule a Demo !

Get a personalized demo with our experts to get you started
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Contact Us!

Get a personalized demo with our experts to get you started
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.