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Hospitality Manager Job Description

Hospitality Manager Job Description

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Hospitality Manager Job Description

We're seeking for a creative hospitality manager To join our team. You will be responsible for coordinating daily hospitality activities and operations, supervising staff members, and maintaining a high level of customer service in this position. A top-tier hospitality manager should possess exceptional management abilities as well as the ability to successfully connect with employees and consumers.


Hospitality Manager Job Responsibilities

  • Coordinate with all departments to manage day-to-day operations.  
  • Recruit and train new employees in accordance with hotel policies.  
  • Maintain exceptional customer service with your visitors.  
  • Ensure that the workforce places a high focus on client happiness.  
  • Assess the quality of the hotel's services and make sure that the standard is upheld.  
  • Define how much and what kind of supplies are delivered to the hotel for daily operations.  
  • Evaluate the personnel and the Hotel Manager on the basis of performance and participation.
  • Prepare financial statements based on operating activity and expenditures.  
  • Customer complaints should be handled with patience and professionalism, and they should be resolved quickly.  
  • Determine the hotel's future objectives and ensure that they are met.  
  • Exceptional customer service will increase guest pleasure.


Hospitality Manager Job Requirements

  • A bachelor's degree in hospitality management, business administration, or another related discipline is required.
     
  • 5+ years of experience as a Hospitality Manager or in a similar job in the Hospitality Department.  
  • Hands-on experience in the food and beverage industry.  
  • Excellent interpersonal and communication abilities.  
  • Familiarity with PMS (Property Management System) and DRS (Daily Revenue System) programmes may be advantageous.  
  • Proficient in MS Office.  
  • Exceptional time management and crisis management skills  
  • Excellent organisational and leadership abilities