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Hotel Front Desk Agent Job Description

Hotel Front Desk Agent Job Description

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Hotel Front Desk Agent Job Description

We're searching for a well-dressed, courteous hotel front desk agent to greet visitors, manage online and telephone reservations, and verify payment methods during check-in. With visitors and other hotel workers, you should maintain a cheerful and professional demeanour. To be effective as a hotel front desk employee, you should provide customers with general information about the hotel and surrounding area, as well as remain current on local attractions.

Hotel Front Desk Agent Job Responsibilities

  • Completing all check-in and check-out procedures.  
  • Managing reservations over the internet and by phone.  
  • Informing customers about payment options and double-checking their credit card information.  
  • Registering guests and collecting all the necessary information (like contact details and exact dates of their stay)  
  • Greeting guests and assigning rooms accordingly  
  • Upselling extra facilities and services wherever possible
  • Ensuring that all rooms are clean, tidy, and fully furnished to meet the needs of our visitors by coordinating with our cleaning staff.  
  • Confirming group reservations and making special arrangements for VIP clients and event visitors, such as wedding guests.  
  • Providing details on our hotel, including available rooms, pricing, and facilities.
  • Maintaining accurate records of reservations and payments.

Hotel Front Desk Agent Job Requirements  

  • GED equivalent or high school diploma  
  • Prior experience in the sector is preferred.
  • Knowledge of telephone, office, and point-of-sale software is advantageous.  
  • Outstanding customer service abilities  
  • Exceptional interpersonal skills  
  • Amazing time management skills with the ability to handle numerous projects at once
  • A bachelor's degree in hospitality management is preferred.  
  • Exceptionally meticulous in her attention to detail  
  • Able to work nights, weekends, and holidays