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Shift Manager Job Description

Shift Manager Job Description

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Shift Manager Job Description:

We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers.

Shift Manager responsibilities include delegating tasks to restaurant staff, addressing diners’ queries and ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you.

Ultimately, you will help us create a memorable dining experience for our guests and increase our profitability.

Shift Manager Job Responsibilities:

  • Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
  • Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
  • Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work
  • Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals

Shift Manager Job Requirements:

  • Bachelor’s Degree in Business Administration or related field preferred
  • 5+ years’ production experience
  • 3+ years’ managerial or supervisory experience
  • Knowledge of database and productivity software required
  • Six Sigma or LEAN certification preferred, but not required
  • Strong interpersonal and verbal communication skills