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Top 6 HR Challenges in the Healthcare Industry
HR across sectors

Top 6 HR Challenges in the Healthcare Industry

Nirvi B
September 22, 2022
8
mins

A strong healthcare system reflects a country's development level, thus any obstacles in the industry must be solved efficiently. The shortage of healthcare employees, burnout and patient dissatisfaction are all key HR challenges in the healthcare industry.

HR in healthcare is more than just typical hiring, onboarding, payroll and firing. People management is an unavoidable element of HR's job, and working in the healthcare industry is no exception.

Ranging from job losses to employee exhaustion, the pandemic had an enormous impact on the healthcare profession. Healthcare HR professionals are bearing the brunt of the pandemic's weight with a slew of staffing, human resource management and growth issues hanging ahead.

These current Human Resources issues in healthcare 2022 must be prioritised in order to manage successful healthcare practises. HR leaders in healthcare are thus being pushed to be more strategic, forward-thinking, and tech-savvy.

HR challenges in the healthcare industry: HR Healthcare 2022

1. Managing employees and patient dissatisfaction

39% of people avoided going to a doctor because of previous bad experiences with a healthcare administrator or practitioner. From booking appointments to carrying out tests and paying medical bills, patients want services to be hassle-free. Any patient will dislike waiting for long in spite of already scheduling an appointment.

Higher satisfaction levels can thus be achieved by resolving scheduling and management issues. HR professionals must ensure that shifts and schedules are well-planned and organised so that practitioners don’t miss appointments.

A streamlined employee management platform may aid and transform the hospital’s administration process in delivering fulfilling people experiences.

2. Shortage of talent & trickiest recruitment

Talent shortage in the health-care industry can actually mean life or death

HR challenges in the healthcare industry
Image Source: SHRM

The role of human resources in health care is extremely complicated, and it demands some more explanation. For instance, the cost of health-care is sky-rocketing. This cost expenditure impacts the ability to hire and retain good practitioners in publicly-funded (government) systems.

HR strategies thus needs to be applied in a way where both government and private hospitals can find the right balance between labour supply and practitioners’ ability to practise efficiently.

Shocking predictions by the US Bureau of Labor Statistics:

  • There will be a total of 1.2 million vacancies for nursing positions by 2022.
  • The number of health care jobs in the United States will expand by 12% between 2018 and 2028, roughly double the predicted rate for all occupations.

3. Welcoming new technology

As the number of patient records, clinical notes and administrative data grows, new methods for storage and management will be necessary. To deal with the growing amount of data, the healthcare industry, too, requires more AI-integrated software applications.

The enhanced database is extremely beneficial to the patients and record keepers, and may help tackle many other HR challenges in the healthcare industry. Technology makes information readily available and accessible, making it easier for patients to schedule appointments and maintain track of their visits and treatment history.

4. Battling against employee burnout

Stress is the universal element of a healthcare professional’s job. While stress is normal and sometimes even helpful, the law of diminishing returns applies: whatever perks stress might offer goes in vain if it is lasts too long. The occupational stress that healthcare employees face on a daily basis can easily lead to burnout if left untreated.

Burnout among nurses

The average workday for most people is eight hours long, usually with a lovely midday break. It's fairly uncommon for nurses to perform 12-hour shifts by default, with breaks based on patient needs. Nursing is likewise a 24-hour profession, with many people working unusual hours and night shifts.

Patients are less likely to recommend a hospital where nurses work more than 13 hours on a regular basis, which comes as no surprise. This suggests that patients are aware that they have received subpar care, even if they are unaware of the underlying cause.

5. Providing adequate training and development

Another key issue among the human resources problems in healthcare industry is workforce training. Any successful health-care system requires a well-trained workforce. For instance, many nurses want to advance their careers by becoming nurse practitioners, doctors, or nursing managers, and they increasingly expect their employers to help them along the way.

So to improve employee engagement and job happiness , HR experts in healthcare must collaborate with practitioners. It can be costly to provide career development opportunities that employees want, but the expenses of hiring and training new employees/replacements are much higher.

Investing in a learning and development management system therefore pays off in the long run, both in terms of employee retention and greater capability.

6. Rise in turnover rates, fall in retention

Among the listed HR challenges in healthcare, one remains high turnover rate in healthcare in comparison to other industries. Here, the growing shortage of healthcare employees is to blame. The HR issues in healthcare in terms of attrition is to create an employee-friendly workplace.

Employees quit organisations most of the time not because they dislike the organisation, but because they dislike their managers. It is thus the HR department's obligation to develop regulations that will limit employee turnover and help to maintain efficient productivity.

Conclusion

To offer high-quality health care, effective human resource management is necessary. To design new policies in healthcare, reinvention of HR in health care is necessary. Note that software tools have been developed to assist in the alleviation of these HR challenges in the healthcare industry.

People management, payroll, HR operations, and more are all streamlined by companies like peopleHum, which work directly with healthcare facilities of all types.

peopleHum may be just what you need to turn your HR department into a well-oiled machine. To learn more about how peopleHum can help you love your job even more, book a free demo session with us today.

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Sneha

October 25, 2021

A very inspiring list. Thanks for putting this together

Vanessa

October 25, 2021

This is such a great list of women leaders! More power to you all

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