Job Description Templates

>

Help Desk Specialist

Post this optimized

Help Desk Specialist

Job

or customize it as you see fit

peopleHum hero button section curve image

Title

Help Desk Specialist
Job Description

Post Body

We are looking for a skilled help desk specialist to provide fast and effective support to our clients. As a help desk specialist, you will be required to respond to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

Help Desk Specialist
Responsibilities
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services
Help Desk Specialist
Requirements
  • Bachelor’s degree in computer science, information technology, or a similar field.
  • 3+ years working as a help desk specialist.
  • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
  • Knowledge of computer software systems, including databases, office applications, and operating systems.
  • Excellent analytical and diagnostic skills.
  • Advanced knowledge of help desk software and remote-access systems.
  • High-level communication skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Patience and understanding.
Communcation

Step 2:

Start your free trial today!

You are an existing user, please sign in

This organization name already exists!

By submitting the form, you agree to our Terms and Conditions

Or post using

Office 365

Google

Slack

Thank You!

Verify your email

One last step! An email has just been sent to you from peopleHum. Please click on the link in that email to verify your account.
Oops! Something went wrong while submitting the form.

What happens next?

Step 3
POST ACROSS JOB BOARDS
After you create your account, we'll generate shareable links that you can use to publish across top job boards & social channels.
Step 4
SOURCE, EVALUATE & HIRE
Source candidates, contact applicants, schedule interviews, share feedback and find the right talent.

Frequently Asked Questions

Where can I post jobs for free?

Using peopleHum's free trial account, you can post your job ad for free to multiple job boards including Indeed, LinkedIn, Google, Glassdoor, Facebook and more for 14 days.

When do I have to pay for my job?

You can try peopleHum for free for 14 days. After 14 days, the links to your job openings will expire, but you’ll still be able to access your peopleHum account to see all of the candidates who applied. If you want to keep your job live, you can get in touch with us here.

Why is peopleHum better than other job posting tools?

peopleHum allows you to share your job links to multiple job boards! Once candidates are rolling in, peopleHum provides you with all of the advanced tools you need to screen, schedule, evaluate and select the best candidate for your job.

Schedule a Demo !

Get a personalized demo with our experts to get you started
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Contact Us!
Get a personalized demo with our experts to get you started
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.