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Duty Manager Job Description

Duty Manager Job Description

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Duty Manager Job Description

We are looking for a Duty Manager to oversee facilities, security and customer service.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Duty Manager Responsibilities:

  • Scheduling shifts and disseminating this data.
  • Directing and assessing workflow periodically.
  • Ensuring the observance of stipulated budgets.
  • Furnishing guests with practical aid, as needed.
  • Resolving notable disagreements between staff.
  • Addressing rule violations committed by guests.
  • Instituting suitable disciplinary measures upon employees' misconduct.
  • Strengthening our fully-functioning security measures and conceptualizing new procedures.

Duty Manager Requirements:

  • Work experience as a Duty Manager or similar management role
  • Previous experience in the industry preferred
  • Customer service experience
  • Knowledge of cash management and bookkeeping procedures
  • Team management skills
  • Strong organizational skills
  • Experience with facilities maintenance and/or security
  • Strong problem-solving skills
  • Availability to work in shifts including weekends
  • BSc in Business Administration is a plus