We are looking for a Duty Manager to oversee facilities, security and customer service.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

• Scheduling shifts and disseminating this data.
  ‍
• Duty Managers are responsible for creating budgets, tracking expenses, and making decisions about where to allocate funds.
  ‍
• They may oversee security procedures, monitor for safety hazards, and implement emergency protocols.

• Directing and assessing workflow periodically.

• Ensuring the observance of stipulated budgets.
  ‍
• Provide regular feedback and proper reporting to senior managers.

• Furnishing guests with practical aid, as needed.

• Help in resolving customer complaints and concerns

• Addressing rule violations committed by guests.

• Instituting suitable disciplinary measures upon employees' misconduct.

• Strengthening our fully-functioning security measures and conceptualizing new procedures.

• BSc in Business Administration is a plus
  ‍
• Previous work experience as a Duty Manager or similar management role

• Customer service experience
  ‍
• Should be familiar with basic computer work

• Knowledge of cash management and bookkeeping procedures

• Team management skills

• Strong organizational skills

• Experience with facilities maintenance and/or security

• Strong problem-solving skills

• Availability to work in shifts including weekends