So many organizations are deploying a new workforce experience strategy and plan, and that could not be better news for your employees who are waiting for a seamless, frictionless, EASY experience where access to the tools, systems, and people they need to do their jobs just make plain sense. But HOLD UP! - before you get too far, think about the language you’re using in your technology design. DESIGN for the workforce FIRST. The more your experience platform and all its tools and system benefit the workforce, the greater the benefit to HR and all business functions.
DITCH THE DECODERS
It is not the employee's job to carry around a DECODER. Design their entire experience in real talk with real language we all use every day. My thoughts here:
ABOUT THE AUTHOR
Jason Averbook is a leading analyst, thought leader and consultant in the area of human resources, the future of work and the impact technology has on that future. He is the Co-founder and CEO of Leapgen, a global consultancy helping organizations shape their future workplace by broadening executive mindset to rethink how to better design and deliver employee services that meet the expectations of the workforce and the needs of the business.